Data Protection, Privacy and Cookies Policy
This policy applies to information we collect about:
- visitors to our website; and
- people who do business with us and or register for our services;
- The information we collect about you
When you do business with us and or register for our service we collect the following personal information from you:
- postal address, email address, telephone number, credit card number and expiry date; and
- body measurements and sizing for the purposes of fitted clothing.
Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to help us provide goods and services.
- How we will use the information about you
We gather this information to allow us to process your registration, set up a[n] [password secured] account, process any orders you may make, provide the goods and or any associated services requested. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the goods and or associated services in general. If you agree, we may also contact you about other products and services we think may be of interest to you. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the goods and associated services we provide. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our goods and or associated services.
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, [please select the relevant option to do so in our marketing emails or] please send a blank email message to [email address and link]. If you agree to us providing you with marketing information, you can always opt out at a later date. We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an email to [firstname.lastname@example.org]. If you agree to us providing you with third party marketing information, you can always opt out at a later date. We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an email to [email@example.com].
- Direct marketing
Information relating to you will be used to notify you by post, email or other electronic means of our goods and services and those of our third party business partners, in which we believe you may be interested. You can withdraw your consent to use of your details for direct marketing at any time by contacting us at [firstname.lastname@example.org].
We may disclose and exchange information relating to you with our service providers, representatives and agents, for the above reasons.
Please contact [deenalondon.com/contact] if you would like to correct or request (in accordance with applicable law) information that we hold relating to you or if you have any questions in relation to the above.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function if you remove cookies from your browser.
- How we protect your information
We have put in place the following security procedures and technical and organisational measures to safeguard your personal information: browser certification technology, encryption, limited access, and use of passwords. We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
- Overseas transfers
The information you provide may be transferred to countries outside the European Economic Area (EEA) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information you consent to these transfers for the purposes specified above.
- Access to your information and updating and correcting your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to [email@example.com] or send a letter to Deena London Limited at [firstname.lastname@example.org]. We may make a small charge for this service. We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to Deena London Limited changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to [email@example.com]. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
- Sale of business
If Deena London Limited’s business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
- Your consent
By submitting your personal information you consent to the use of that information as set out in this policy.
- How to contact Deena London Limited
- Links to other websites